Hasna ASSAIS

Receptionist

Cite Dakhla 80060 Agadir

Profile summary

Smiling, dynamic, and service-oriented hostess with the ability to create a positive first impression on guests. Recognized for strong interpersonal skills, professionalism, and the ability to handle situations calmly and efficiently, even during busy periods. Organized and versatile, I am committed to delivering a seamless customer experience while collaborating effectively with team members.

Career highlights

2 years experience as a receptionist Excellent customer service skills:

Key skills

Skills
Ability to work in a teamAdaptabilityStrong communication skillsGroup management skillsReservation Management Software Proficiency (e.g., OpenTable, Resy)Customer Relationship Management (CRM) BasicsPoint of Sale (POS) System OperationDigital Menu Navigation and UpsellingConflict Resolution

Professional experience

HostessJan 2026 - Present
LOV Restaurant & Bar, Agadir

 Welcome guests with a warm, professional attitude.  Check reservations and manage the waiting list during busy periods.  Ensure the cleanliness and organization of the reception area.  Gather guests’ first impressions and relay feedback when necessary

  • Welcome guests with a warm, professional attitude.
  • Check reservations and manage the waiting list during busy periods.
  • Ensure the cleanliness and organization of the reception area.
  • Gather guests’ first impressions and relay feedback when necessary
HostessSep 2025 - Dec 2025
Buddha Bar, Agadir

 Welcomed guests with a friendly and professional demeanor.  Checked reservations and managed the waiting list during peak hours.  Maintained the cleanliness and organization of the reception area.  Collected guests’ first impressions and communicated feedback to the team.

  • Welcomed guests with a friendly and professional demeanor.
  • Checked reservations and managed the waiting list during peak hours.
  • Maintained the cleanliness and organization of the reception area.
  • Collected guests’ first impressions and communicated feedback to the team.
CashierAug 2023 - Aug 2025
Buddha Bar, Agadir

 Processed customer payments accurately (cash, card, and other methods).  Provided correct change and issued receipts.  Prepared administrative documents such as employment certificates and mission orders.  Managed cash register opening and closing procedures.  Collaborated with the front-of-house team and kitchen to ensure billing accuracy.  Responded to customer inquiries regarding bills and services.  Maintained a clean and well-organized cashier area.

  • Processed customer payments accurately (cash, card, and other methods).
  • Provided correct change and issued receipts.
  • Prepared administrative documents such as employment certificates and mission orders.
  • Managed cash register opening and closing procedures.
  • Collaborated with the front-of-house team and kitchen to ensure billing accuracy.

Education

Bachelor's Degree, Life Sciences (Biology)Jan 2023 - Jan 2024
Faculty of Sciences of Agadir, IBN ZOHR University
Diploma, Life Sciences (Biology)Jan 2022 - Jan 2023
Faculty of Sciences of Agadir, IBN ZOHR University

DEUG (Diploma of General University Studies) in Life Sciences (Biology)

High School or equivalent, Science, Life and Earth Sciences Option (SVT)Jan 2020 - Jan 2021
Al MOKHTAR SOUSSI High School, Agadir

Baccalaureate in Science, Life and Earth Sciences Option (SVT)